DEll :Senior Technical Support Technician (Chat, Email & Case)

Dell


At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by chat, email and cases. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support Senior Technician(Chat, Email & Case)on our Product Services team in Casablanca to do the best work of your career and make a profound social impact.

What You’ll Achieve

As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You Will

  • Solve complex problems for customers and be on top of ambitious expectations
  • Partner closely with customers while communicating proactively regarding overall progress of queries
  • Exhibit first-class customer service
  • Drive operational excellence through quality closures and efficient management of issues
  • Have the opportunity to mentor and coach other team members

Take the first step towards your dream career

Essential Requirements

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

  • Minimum of 2 years of related experience
  • World-class customer service, phone etiquette and work ethic
  • Ability to excel under pressure
  • Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Desirable Requirements

  • Experience with job-associated databases or software

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 4 May 2021


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